Observation Services Resources

Observation services was founded by emergency physicians in an attempt to manage "boarding" issues faced by emergency departments throughout the U.S. As a result, observation services has proven effective in reducing costs, decreasing lengths of stay and improving outcomes for patients suffering from several of the most common diagnoses presenting to the emergency department. Observation services is successfully helping hospitals reduce the number of avoidable admissions while ensuring that physicians avoid inappropriate discharges.

FAQs: Observation Services

Recommendations (White Paper)
Recommendations for the Evaluation and Management of Observation Services — A Consensus White Paper

We are pleased to share the following Congress abstracts and presentations related to the topic of Observation Services:

The "Good Business Sense" of Observation Units - Part 1: The Nuts and Bolts of Operations

The "Good Business Sense" of Observation Units - Part 2: The Nuts and Bolts of Coding, Reimbursement, and Billing - The C-Suite Perspective

Cardiac Observation Unit Decreases Length-of-Stay

Development of a Process to Manage Chest Pain in the Hospitalized Patient

Chest Pain: Care of a Chest Pain Patient in an Observation Services Unit

Heart Failure: Care of a HF Patient in an Observation Services Unit

Atrial Fibrillation: Care of an AFib Patient in an Observation Services Unit

Complex vs Simple Observation

Observation Services, Drivers, Strategies and Solutions


Voice of the Expert

open quoteObservation is a complicated thing . . .

Frank Peacock, MD and FACEP
Dept. of Emergency Medicine
Baylor College of Medicine
Ben Taub Hospital
A well managed observation unit provides probability of successful outcomes. You know, observation is a complicated thing. . . because of the complexities of it, it's easy to drop the ball, and the patient can't go home when the ball's been dropped. The outcomes are better when you have that process [standardized observation protocols]. The management team is together and the people are educated and know what they're doing.close quote